Shipping policy

United States Only

Effective date: April 18, 2026

Shop Jada Prints Shipping Policy

Overview: This Shipping Policy applies to orders shipped within the United States only from Shop Jada Prints. It explains processing times, shipping methods, costs, tracking, lost or damaged packages, address issues, and how to contact us.

By placing an order, you agree to the terms below:

Processing and Handling Order processing time:

Orders are typically processed within 1–3 business days after payment confirmation. (Monday–Friday, excluding public holidays)

Cutoff time: Orders placed before 3 pm EST on a business day will begin processing the same day; orders placed after that time will begin processing the next business day.

Order verification: We may delay processing to verify payment or order details; if verification is required, we will contact you by email.

Backorders and preorders: If an item is out of stock or on preorder, the product page will state the estimated ship date. We will notify you of any significant delays.

Shipping Methods, Carriers, and Delivery Estimates. Available shipping methods:

Standard Shipping: USPS First Class; USPS Priority; UPS Ground estimated 3–7 business days after shipment.
Local pickup and local delivery: If offered, local pickup and same-day local delivery options will be shown at checkout with specific pickup windows and delivery areas.

Note: Delivery estimates are provided by carriers and are not guaranteed. Transit times begin when the carrier scans the package at pickup.

Shipping Rates and Free Shipping Calculated rates:

Shipping costs are calculated at checkout based on package weight, dimensions, destination (within the US), and chosen shipping method.

Flat-rate shipping: Where applicable, flat-rate options will be displayed at checkout.

Free shipping: Free shipping promotions (if any) will be clearly stated on the site and applied at checkout when conditions are met (for example, orders over $125.00.

Free shipping may be limited to standard domestic shipping and may exclude oversized or heavy items.

Tracking and Notifications Order confirmation:

You will receive an order confirmation email immediately after purchase.

Shipping confirmation: When your order ships, you will receive a shipping confirmation email with the carrier name and tracking number (if available).

Tracking updates: Use the tracking number to view delivery status on the carrier’s website. If tracking is not available, we will provide the best available shipment information.

Lost, Stolen, or Damaged Packages Damaged in transit: If your order arrives damaged, keep all packaging and contact us within 7 days of delivery with photos of the damage and the packing. We will work with the carrier to file a claim and arrange a replacement or refund.

Lost or Stolen packages: If tracking shows delivered, but you did not receive the package, check with neighbors and your local post office. Contact us within 14 days of the delivery date so we can investigate with the carrier. Resolution depends on the carrier’s investigation and insurance.

Carrier liability: Responsibility for lost or damaged packages may depend on the shipping service selected and whether shipping insurance was purchased.

Address Issues and Changes: Incorrect or Incomplete addresses:

Customers are responsible for providing accurate shipping addresses within the United States. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Address changes: If you need to change the shipping address after placing an order, contact us immediately. If the order has already shipped, we may be unable to reroute it.

PO boxes and APO FPO: Some carriers and shipping methods do not deliver to PO boxes or certain remote addresses. If your address is ineligible for the selected shipping method, you will be prompted to choose an alternate method.

Oversized Heavy and Restricted Items: Oversized heavy items: Items that exceed carrier size or weight limits may incur additional shipping fees or require freight shipping. Such fees will be displayed at checkout or communicated after purchase.

Restricted items: Certain products (for example, hazardous materials, liquids, perishable goods) may have special shipping restrictions. These will be noted on the product page and at checkout.

Shipping Insurance and Signature Requirements Insurance: Standard shipments are not automatically insured for full value unless specified. You may be offered the option to purchase shipping insurance at checkout. If you decline insurance, the carrier’s liability limits apply.

Signature On Delivery: For high-value orders, we may require a signature upon delivery. If you are not available to sign, the carrier may attempt redelivery or hold the package at a local facility.

Returns, Exchanges, and Refunds Return Shipping:

Our Returns Policy governs returns and exchanges. Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defective product.

Refunds: No Refunds.

Exchanges: Exchanges may require placing a new order and returning the original item.

Holidays, Peak Seasons, and Force Majeure Delays:

During peak seasons, holidays, or unforeseen events, processing and shipping times may be longer than usual. We will post updates on the site and notify affected customers. Force majeure: We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, carrier disruptions, or government actions.

Prohibited Items and Compliance: Prohibited shipments:

We do not ship items that violate carrier rules or U.S. laws. If an order contains prohibited items, we will cancel the order and issue a refund.

Compliance: We comply with all applicable U.S. export, import, and shipping regulations.

Contact and Support Customer support:

For shipping questions, tracking help, or to report issues, contact us:

sherrie@jadaprints.com
During business hours: Monday – Friday, 9:00 AM–5:00 PM EST

Information to include: When contacting support, please include:

your order number,
shipping address, and
a description of the issue.

Policy Changes: We may update this Shipping Policy from time to time. The effective date at the top will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Quick Frequently Asked Questions (FAQ)

Do you ship outside the United States?

No. We ship to addresses within the United States only.

When will my order ship?

Typically, within 1–3 business days after payment clears.

How can I track my order?

You’ll receive a tracking number by email once the order ships.

What if my package is lost?